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Orders are processed Monday – Friday. Delivery times and costs are shown at checkout based on your location and chosen delivery method.

Our products are covered under Lithuanian and EU consumer protection law. If you receive a defective, damaged, or incorrect item, contact us at hello@groomica.eu within 3 business days of delivery with your order number, a description of the issue, and photos where possible. If confirmed, we'll offer a replacement, partial refund, full refund, or another appropriate solution.

If you're a consumer purchasing for personal use, you may return most unused items within 14 days of receiving your order — no explanation needed. Items must be unused, in original packaging, and unopened if hygiene rules apply (e.g. shampoos, wipes, perfumes). To start a return, email hello@groomica.eu before sending anything back. Return shipping costs are the customer's responsibility unless the return is due to our error.

You have 14 days from delivery to return eligible items. Sealed hygiene or cosmetic pet products (shampoos, perfumes, wipes, etc.) cannot be returned once opened. Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return. Exchanges are only offered for defective, damaged, or incorrectly delivered items. To request a return, email hello@groomica.eu — do not send items back without confirmation first.