Delivery Policy – Natural Derma Pet

  • Our goal is to ensure fast, convenient, and reliable delivery for you and your pet. All orders are dispatched from our logistics center in Lithuania.

    Delivery Areas

    We currently ship to the following countries:

    ·     Lithuania

    ·     Latvia

    ·     Poland

    At this time, we do not offer delivery to other countries. If your address is outside these regions, please contact us for custom solutions: hello@groomica.eu

    Delivery Times

    ·     Lithuania: 1–2 business days

    ·     Latvia and Poland: 2–5 business days

    ·     Deliveries are made on business days (Monday to Friday).

    Shipping Costs

    ·     Shipping rates are calculated automatically at checkout based on the weight of the order and the destination country.

    ·     Free shipping is available for orders over €49 for individual customers in Lithuania, Latvia, and Poland, and applies only to parcel locker deliveries.

    ·     This offer does not apply to professionals or wholesale customers.

    Delivery Methods We partner with reliable shipping services to offer a range of delivery options:

    Lithuania:

    ·     Courier delivery to home or workplace

    ·     Parcel lockers (if available in your area)

    Latvia:

    ·     Courier delivery

    ·     Parcel lockers

    Poland:

    ·     Courier delivery

    ·     Parcel lockers (e.g., automated pick-up points)

    The available delivery method and estimated cost will be shown during the checkout process, based on your location.

    Order Tracking Once your order is shipped, you’ll receive an email with a tracking number and a link to monitor your shipment.

    Important Information

    ·     Orders are dispatched only after full payment is received.

    ·     Delivery times may vary during holidays or due to carrier delays.

    ·     Please ensure your shipping address is complete and accurate to avoid delivery issues or returned shipments.

    For more assistance, contact us at hello@groomica.eu – we’re here to help!